Help Desk Support Specialist (IT Support)

TL;DR

Help Desk Support Specialist (IT Support): Providing technical assistance and support to end-users to ensure efficient operation of hardware, software, and network systems with an accent on diagnosing software/hardware problems and resolving connectivity issues. Focus on troubleshooting devices, managing ticketing systems, and maintaining security compliance through regular patching.

Location: Onsite in Colorado Springs, CO

Salary: $21–$27 per hour

Company

A holding company providing federal government and commercial services across technology, infrastructure, and engineering.

What you will do

• Provide physical and logical support for IT devices, including hardware upgrades (RAM, HD) and troubleshooting.
• Manage the local ticketing system and handle helpdesk phone calls to resolve user issues.
• Support onboarding by validating network access and ensuring all requirements are met.
• Issue IT equipment to user groups and provide training on proper usage.
• Perform regular system patching and keep machines updated with the latest software updates.

Requirements

• Ability to obtain and maintain Secret level security clearance
• Security+ certification
• High school diploma or GED
• 1–2 years of relevant technical support experience
• Must be based in the Colorado Springs, CO area

Culture & Benefits

• Comprehensive health package (Medical, Dental, Vision) eligible on first day of hire.
• 401(k) with immediate vesting.
• Paid Time Off (PTO) and observance of 11 Federal Holidays.
• Professional development and training opportunities.
• Additional support via Legal Aid and Family Planning/Fertility Assistance programs.