Service Associate (Insurance)

TL;DR

Service Associate (Insurance): Handling customer inquiries, policy endorsements, and retention for homeowners insurance with an accent on consultative problem-solving and customer-centric service. Focus on achieving first-call resolution, explaining complex coverage options, and managing key customer relationships.

Location: Hybrid - Must work from hirify.global office in Austin, TX or Dallas, TX for 3 days/week

Salary: $25.00/hr

Company

hirify.global provides tailored insurance coverage and preventative maintenance plans to protect homeowners through a modern, intuitive experience.

What you will do

• Deliver exceptional customer service through inbound phone calls, emails, and chat.
• Explain homeowners insurance coverages, policy options, billing, and endorsements clearly.
• Resolve customer inquiries during the initial interaction to achieve First Call Resolution (FCR).
• Manage customer retention by addressing concerns and educating them on the value of their coverage.
• Collaborate with Underwriting, Billing, Claims, and Sales departments to resolve requests.
• Document all customer interactions and policy changes accurately in company systems.

Requirements

• Active General Lines Property & Casualty (P&C) Insurance License in good standing.
• Minimum of 3 years of insurance customer service experience in a call center or contact center environment.
• Intermediate PC skills with focus on Microsoft Office suite (Word, Excel, Outlook, Teams).
• Ability to simultaneously navigate between multiple applications and windows.
• Strong written and oral communication skills for explaining complicated terminology.

Nice to have

• Experience with Salesforce or NICE phone systems.
• Strong desire for professional learning and development within the insurance industry.

Culture & Benefits

• 100% employer-paid medical, dental, and vision plans for team members and their families.
• 401(k), employer-paid life insurance, and flexible spending accounts (FSA).
• Flexible Time Off policy for recharging.
• 12 weeks of parental leave for primary and secondary caregivers.
• Paid training and extensive internal career growth opportunities.