Client Service Specialist (Insurance)

TL;DR

Client Service Specialist (Insurance): Supporting the client experience by managing workflows, ensuring timely responsiveness, and enhancing service delivery for employee benefit programs. Focus on maintaining high standards of accuracy, coordinating with internal teams, and utilizing insurance administration tools to provide peace of mind to employers and their staff.

Location: Must be based in or able to commute to Houston, TX (Hybrid role)

Company

hirify.global is a people-focused organization providing comprehensive insurance solutions, including health, pharmacy, and disability benefits, to over 100,000 employers.

What you will do

• Enhance client responsiveness and ensure timely resolution of service inquiries.
• Improve and maintain internal workflows to support the broader client service team.
• Collaborate with team members to deliver high-quality insurance administration services.
• Manage client data and documentation with high attention to detail.
• Utilize insurance carrier websites and internal systems to facilitate benefit administration.

Requirements

• 3-5 years of applicable professional experience.
• Proficiency in Microsoft Office products.
• Strong organizational and communication skills.
• Ability to thrive in a fast-paced production environment.
• Self-motivated, disciplined, and capable of working both independently and in a team.

Nice to have

• Prior experience in a broker agency or benefit administration firm.
• Familiarity with insurance carrier websites.
• Bachelor’s degree.
• Experience with Employee Navigator or similar database applications.

Culture & Benefits

• Comprehensive health, wellbeing, and retirement financial benefits.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement for job-related expenses.
• Inclusive culture that celebrates diversity and supports employee growth.