Intake Specialist

TL;DR

Intake Specialist (Customer Support): Serve as the first non-clinical point of contact for Utilization Management intake via multiple communication channels with an accent on accurate data entry, regulatory compliance, and communication. Focus on managing authorization requests, maintaining audit-ready documentation, and collaborating with internal and external stakeholders in a hybrid work environment.

Location: Hybrid position based in Tempe, Arizona, USA (M-Th in office, F remote)

Salary: $17–$20 per hour

Company

hirify.global created the first personalized health platform combining health plan administration, wellbeing solutions, and care navigation to improve health outcomes and reduce costs.

What you will do

• Receive, document, and route authorization, pre-certification, and notification requests per workflows and regulations.
• Collect and verify non-clinical information to initiate requests accurately.
• Review requests for completeness and escalate or route as needed.
• Maintain audit-ready case records and documentation.
• Communicate professionally with internal teams and external stakeholders.
• Meet productivity, quality, and turnaround time standards while ensuring confidentiality and HIPAA compliance.

Requirements

• Location: Must be based in or near Tempe, Arizona, USA for hybrid work (M-Th onsite, F remote)
• High school diploma or equivalent required; 0–1+ years experience in customer service, call center, healthcare operations, or administrative support preferred.
• Basic computer literacy and proficiency with Microsoft Word, Excel, and Outlook.
• Knowledge of medical claims and ICD-10, CPT, HCPCS coding.
• Excellent verbal and written communication skills.
• Ability to work independently and maintain productivity standards.

Culture & Benefits

• Competitive base salary and full benefits starting day one.
• Comprehensive medical and dental coverage through own health solutions.
• Paid time off and mental health support.
• Retirement planning and financial protection.
• Professional development with clear career progression and learning budgets.
• Mission-driven culture valuing diversity, equity, and inclusion.