Senior Strategic Account Manager (Fintech)

TL;DR

Senior Strategic Account Manager (Fintech): Managing a portfolio of high-ARR Tier 1 enterprise accounts and defining engagement standards for the account management function with an accent on C-suite relationship management and commercial execution. Focus on scaling multi-product deployments, resolving high-stakes escalations, and creating vertical playbooks for financial institutions.

Location: New York

Company

hirify.global is a data operating platform that organizes enterprise data into actionable information to protect and promote business growth for multinational companies using AI/ML-based solutions.

What you will do

• Manage a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts with combined ARR of $3M or higher.
• Lead executive relationships independently at the C-suite and Head-of level within global financial institutions.
• Define and codify engagement standards, including QBRs, account planning, and vertical playbooks for the function.
• Serve as the primary escalation point for high-stakes commercial and technical situations.
• Drive renewal and expansion strategies and co-own the regional expansion pipeline.
• Mentor other Strategic Account Managers and participate in hiring calibration to ensure candidate quality.

Requirements

• Expert-level understanding of enterprise compliance technology (communications and trade surveillance) for Tier 1 financial institutions.
• Proven track record of sustaining trusted advisory relationships with senior compliance, risk, and technology leaders.
• Experience defining operational standards and creating scalable frameworks for account management.
• Ability to intervene in and stabilize at-risk enterprise accounts through coaching and resolution.
• Experience representing a company at industry events and leading Customer Advisory Boards or CCO communities.

Culture & Benefits

• Highly competitive compensation package.
• Full health coverage for the employee and their family.
• Generous time-off policy and flexible work schedule.
• Opportunity for significant impact and learning within a global mission.

Hiring process

• Initial screening regarding salary, location, core experience, and values alignment.
• Deep-dive assessments of critical technical and behavioral competencies.
• Practical work task simulation activity presented and discussed with a group of colleagues.
• Final meetings with senior leadership to ensure mutual alignment.