Senior Technical Account Manager (Fintech)

TL;DR

Senior Technical Account Manager (Fintech): Managing high-stakes technical relationships for Tier 1 financial institutions with an accent on architecture reviews, security compliance, and platform strategy. Focus on preventing production incidents, coordinating cross-functional engineering teams, and translating complex regulatory requirements into actionable delivery plans.

Location: Must be based in the United States

Company

hirify.global is a Series B unicorn providing AI-powered identity verification solutions for global banks, fintechs, and governments.

What you will do

• Serve as the primary technical authority for Tier 1 FinServ accounts, engaging with CISOs and engineering leadership.
• Own the end-to-end technical relationship, including architecture reviews, roadmap alignment, and risk management.
• Lead incident response, technical bridges, and post-incident reviews to ensure system reliability.
• Conduct production readiness assessments and identify performance bottlenecks or security exposures.
• Synthesize account patterns into actionable product feedback for Engineering and Product teams.
• Develop AI-assisted workflows and reusable playbooks to scale operational support for regulated accounts.

Requirements

• 5+ years in a technical customer-facing role such as TAM, Customer Success Engineer, or Solutions Architect.
• Direct experience working with Tier 1 financial services institutions in a technical capacity.
• Full-stack fluency including Web/Mobile SDK, REST/webhooks, SQL, and distributed tracing.
• Deep experience with AWS architecture, multi-region deployments, and availability zones.
• Working knowledge of at least two regulatory frameworks: SOC 2, PCI DSS, GDPR/CCPA, or PIPEDA.
• Incident command experience managing major production incidents at enterprise scale.

Nice to have

• Experience with identity verification, fraud prevention, or biometrics.
• Knowledge of SDK injection attacks and client-side security threat modeling.
• Experience at a high-growth SaaS company during a hypergrowth phase.

Culture & Benefits

• Flexible working hours and workplace policy.
• Open vacation policy.
• Opportunity to work on a mission-critical platform with global impact.
• High-performance culture focused on autonomy and ownership.