Senior Technical Account Manager (FinServ)

Location: United States

Company

hirify.global provides AI-powered identity verification and security solutions for banks, fintechs, marketplaces, governments, and other regulated industries.

What you will do

• Serve as the primary technical authority for one or more Tier 1 financial-services accounts and partner with executive stakeholders including CISOs, fraud leaders, platform engineering, and compliance teams.
• Own customer integration architecture across Web and Mobile SDKs, REST APIs, webhooks, asynchronous systems, SQL, logs, tracing, and AWS deployment models.
• Lead architecture reviews, production-readiness assessments, change and release management, upgrade planning, testing, customer communications, and rollback procedures.
• Run incident response, technical bridges, executive communications, post-incident reviews, remediation plans, and account-specific operational runbooks.
• Lead business continuity and multi-region readiness assessments, including regulatory RTO/RPO obligations, security reviews, vendor assessments, and penetration-test responses.
• Coordinate Engineering, Security, Support, and Solutions Engineering resources; synthesize product feedback and build AI-assisted workflows and reusable FinServ playbooks.

Requirements

• 5+ years of experience in a technical customer-facing role such as Technical Account Management, Customer Success Engineering, Solutions Architecture, or Principal Sales Engineering.
• Direct technical experience with Tier 1 financial-services institutions and regulated environments.
• Full-stack integration experience with Web/Mobile SDKs, REST, webhooks, asynchronous patterns, SQL, logs, and distributed tracing.
• AWS architecture experience covering multi-region deployments, availability zones, and operational trade-offs.
• Experience with data analysis, operational dashboards, health scorecards, SLA reporting, major incident command, and scripting or automation using Python, Bash, or equivalent.
• Working knowledge of at least two of SOC 2, PCI DSS, GDPR/CCPA, and PIPEDA, plus experience working with security, compliance, and audit stakeholders.

Nice to have

• Experience with identity verification, fraud prevention, biometrics, or related security products.
• Knowledge of SDK injection attacks, client-side security threat modeling, or mobile application security.
• Experience at a high-growth SaaS company during a hypergrowth phase.

Culture & Benefits

• High-performance culture with freedom, responsibility, context, and continuous feedback.
• Founder-style ownership and autonomy within a unicorn-status scale-up.
• Global collaboration with engineers, designers, and investors across industries and continents.
• Flexible working hours and workplace.
• Open vacation policy, promotions, and development opportunities.