Technical Account Manager (AI)

Location: United States; Remote

Company

hirify.global provides Critical Event Management technology that helps enterprises and government organizations anticipate, mitigate, respond to, and recover from critical events.

What you will do

• Own the technical relationship and act as a trusted advisor for assigned hirify.global 360 AI Prepare customers.
• Oversee deployments, platform adoption, technical operations, and ongoing solution optimization.
• Design and configure customer environments, including hierarchies, workflows, data models, and integrations.
• Create and maintain technical documentation, including Interface Control Documents.
• Support Business Impact Analysis execution and resilience program maturity.
• Lead customer governance, QBRs, administrator onboarding, training, KPI tracking, and technical escalations while collaborating with Account Management, Product, Engineering, and Support.

Requirements

• 4–7 years of experience in a technical, customer-facing role such as Technical Account Manager, Professional Services, Solutions Architect, or Implementation.
• Experience with business continuity, disaster recovery, emergency management, or related disciplines.
• Strong SaaS administration, data integration, and system configuration experience.
• Ability to manage multiple customers and competing priorities independently.
• Excellent written and verbal communication skills, including executive-level interactions.
• Strong problem-solving, critical thinking, and stakeholder management skills.

Nice to have

• HTML, JavaScript, or advanced reporting experience.

Culture & Benefits

• Remote full-time work in the United States.
• Cross-functional collaboration with Account Management, Product, Engineering, and Support.
• Work focused on improving organizational resilience, operational continuity, and response to critical events.