Senior Associate, Customer Success (AI)

Location: Palo Alto, California; in-office four days per week and one flexible workday

Annual base salary: $70,000–$90,000

Company

hirify.global provides an autonomous AI sourcing platform that manages the procurement intake-to-award process for global enterprises.

What you will do

• Support enterprise clients from implementation and training through adoption, renewal, and expansion.
• Build trusted-advisor relationships with key stakeholders and communicate the platform’s business value.
• Understand complex client requirements, solve problems using existing functionality, and coordinate with product and engineering teams when needed.
• Identify additional use cases and whitespace opportunities within existing accounts.
• Partner with sales, partner, and marketing teams to scope and close account growth opportunities.
• Track NPS, NRR, account health, success criteria, and status reports while sharing best practices.

Requirements

• 2+ years of experience in consulting, account management, or client-facing roles.
• Undergraduate degree required, ideally in engineering, economics, supply chain management, procurement, business administration, or a related field.
• Strong stakeholder communication, presentation, influencing, problem-solving, and written communication skills.
• Ability to manage multiple tasks with strong attention to detail and match customer needs with suitable products and services.
• Advanced proficiency with Microsoft PowerPoint, Excel, and Word.
• Comfort working across implementation and account growth responsibilities in a changing Customer Success function.

Nice to have

• Experience with business intelligence tools.
• Proficiency in multiple languages.
• Procurement, technology, or AI experience.

Culture & Benefits

• Ownership-oriented environment with the opportunity to shape strategy and build programs.
• Close, face-to-face collaboration in the Palo Alto office.
• One workday per week may be spent wherever the employee is most effective.
• Equal opportunity workplace with participation in the E-Verify program.