Customer Success Manager (AI)

Location: New York City, United States; full-time onsite role. Travel to customer sites is expected approximately 10–15% of the time.

Salary: $145,000–$160,000 per year, plus equity, bonus, and 10% variable compensation.

Company

hirify.global develops an AI-powered sales platform that analyzes in-person sales conversations, automates administrative workflows, and provides real-time insights for field sales organizations.

What you will do

• Own onboarding, adoption, and ongoing success for multiple customer deployments across medium and large organizations.
• Manage stakeholders from daily users to executive leaders and serve as the product expert and trusted partner.
• Train and coach users through organizational change and drive measurable customer business outcomes.
• Own Gross Dollar Retention and improve engagement through established customer-success plays and new initiatives.
• Partner with Product, Marketing, Sales, Solutions Engineering, and Data Science to deepen enterprise value.
• Represent customer and business interests as a cross-functional internal hub.

Requirements

• Approximately 2+ years of customer-facing experience with ownership of customer or partner outcomes, such as B2B SaaS Customer Success, Consulting, or Account Management.
• Experience managing software deployments across multiple teams and stakeholders while meeting deadlines and achieving adoption.
• Excellent written, verbal, visual communication, and storytelling skills.
• Ability to synthesize and clearly articulate data for customers and internal stakeholders.
• Proactive, ambitious, high-agency approach with strong ownership and problem-solving skills.
• Ability to work effectively in fast-moving, ambiguous environments.

Nice to have

• Experience at a fast-growing startup.

Culture & Benefits

• Work in a lean team focused on human-AI collaboration in sales.
• Collaborate with experienced colleagues from Meta, McKinsey, DoorDash, and Uber.
• Compensation includes equity, bonus, and variable pay.
• Commitment to a diverse and inclusive working environment.