Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of enterprise clients to drive adoption and identify revenue opportunities with an accent on consultative selling and account expansion. Focus on increasing retention and expansion rates, leading strategic negotiations, and aligning creative technology solutions with client business objectives.

Location: Hybrid in London

Company

hirify.global specializes in the design, development, and licensing of typefaces and font technologies for the world’s biggest global brands and creative professionals.

What you will do

• Own and grow a portfolio of enterprise accounts, aiming for 90%+ retention and expansion targets.
• Develop strategic account plans to identify upsell and cross-sell opportunities.
• Act as a trusted advisor by aligning hirify.global’s solutions with client business objectives.
• Lead end-to-end client conversations, including renewals and contract negotiations.
• Collaborate with marketing, product, and customer support to ensure maximum client value.
• Manage performance and pipeline forecasting using CRM tools.

Requirements

• 4-7 years of proven experience in account management or sales within SaaS, digital media, or technology.
• Fluent in English and Italian.
• Demonstrated success in meeting or exceeding sales and retention goals.
• Strong communication and negotiation skills for engaging senior-level decision-makers.
• Proficiency with CRM technology, preferably Salesforce.
• Ability to travel domestically up to 25% annually.

Nice to have

• Familiarity with AI-powered sales tools for prospecting and forecasting.
• Bachelor’s degree in business or a related field.

Culture & Benefits

• Hybrid work arrangements and competitive paid time off programs.
• Competitive compensation featuring a corporate bonus and uncapped commission.
• Global working environment within the creative and software technology industry.
• Professional onboarding and targeted training for the sales function.
• Recognition programs, including the President's Club.