Service Desk Technician (Junior) (Windows)

TL;DR

Service Desk Technician (Junior) (Windows): Providing tier one technical support for internal users and managing corporate computing assets with an accent on hardware/software troubleshooting and user provisioning. Focus on resolving network connectivity issues, maintaining O365 tenant configurations, and ensuring cybersecurity compliance with NIST 800-171.

Location: Onsite in Virginia Beach, VA

Company

CI Azumano Travel, a part of hirify.global, is a full-service travel management company providing 24/7 support and technology solutions for business and government travelers.

What you will do

• Provide tier one technical support via phone, email, and chat, managing tickets from triage to closure.
• Troubleshoot and resolve hardware, software, networking, and security issues for internal staff.
• Provision new computing assets, including imaging, software installation, licensing, and shipping.
• Manage Office 365 tenant (Exchange, Teams, SharePoint), Active Directory, and VPN configurations.
• Set up and manage computing equipment and user profiles for training sessions.
• Support cybersecurity compliance with NIST 800-171, PCI, PII, and PHI requirements.

Requirements

• Bachelor's degree in Computer Science/Engineering or a High School/Associate degree with certifications (Microsoft, CompTIA, Security+).
• Proficiency in Windows OS, O365, Active Directory, and VPN management.
• Experience in a customer-facing service role.
• Ability to work night shifts if needed (rotational or surge).
• Ability to pass a successful background screening.
• Must be based in Virginia Beach, VA.

Culture & Benefits

• Comprehensive health benefits including medical, dental, vision, life, and disability.
• Retirement 401K plan.
• Health savings (HSA) and flexible spending accounts (FSA).
• Professional development opportunities and performance recognition programs.
• Flexible work-life balance within a collaborative corporate environment.