Desktop Support Technician (Healthcare)

TL;DR

Desktop Support Technician (Windows/O365): Maintaining and supporting technology infrastructure for a large network of treatment centers with an accent on hardware/software troubleshooting and network stability. Focus on resolving break-fix issues, managing Active Directory/Azure AD, and ensuring HIPAA compliance across multiple locations.

Location: On-site in Dallas, TX

Salary: $27 - $31.50 per hour

Company

hirify.global (BHG) is the largest network of Joint Commission-accredited treatment centers specializing in opioid addiction treatment services.

What you will do

• Provide full-cycle user support including break-fix, desk-side assistance, and new system installations.
• Troubleshoot hardware (laptops, printers, phones, medical pumps) and software (EHR, O365, Windows 10/11).
• Manage user accounts, security groups, and permissions via Active Directory and Azure AD.
• Maintain and troubleshoot wired and wireless network infrastructure from drops to switches.
• Support facility expansions, relocations, and acquisitions with onsite technical assistance.
• Develop technical documentation and FAQ sheets to improve user self-service.

Requirements

• Associate Degree in Computer Science or equivalent technical training.
• 2-3 years of experience in desktop support within an enterprise environment.
• Must be based in Dallas, TX and possess a valid driver's license.
• Proficiency with Active Directory, Azure AD, and Office 365 Administration.
• Understanding of HIPAA regulations and confidentiality in healthcare.
• Ability to be on-call and travel as required.

Nice to have

• Microsoft Certified Desktop Support Technician (MCDST).
• CompTIA A+ Certification.
• Experience supporting executive-level users.

Culture & Benefits

• Generous PTO, holidays, and flexible scheduling with no nights or Sundays.
• Comprehensive health, life, vision, and dental insurance.
• 401K plan with discretionary match and tuition reimbursement.
• Quarterly bonuses and incentives for certifications or licenses.
• Employee Assistance Program and professional growth opportunities.