IT Helpdesk/Systems Administrator (Gamedev)

TL;DR

IT Helpdesk/Systems Administrator (System Engineering): Managing and supporting the local IT infrastructure and end-user equipment for the London studio with an accent on hardware setup, account management, and network stability. Focus on maintaining local and global server infrastructure, resolving helpdesk tickets, and ensuring seamless access for staff.

Location: Must be based in London, UK

Company

An independent video game developer renowned for creating deep, player-driven virtual worlds, including EVE Online.

What you will do

• Provide general IT support and resolve helpdesk issues for local studio staff and remote users.
• Source, assemble, and maintain end-user workstations and equipment for both Windows and macOS.
• Manage end-user accounts, access, licenses, and maintain the London IT asset inventory.
• Assist in the maintenance, patching, monitoring, and control of local and global IT hardware and software systems (networking, servers, storage).
• Collaborate with the global IT Operations team through shared processes and communication channels.
• Participate in forward planning to identify and fulfill the studio's future IT needs.

Requirements

• Proven experience managing end-user IT needs and repairing desktop computers.
• Proficiency with Active Directory, Microsoft 365, and Entra ID.
• Knowledge of core networking concepts such as DNS, DHCP, LDAP, SSO, VPN, and HTTP.
• Understanding of basic IT security concepts.
• Must be based in London, UK to provide on-site support to the studio.
• Excellent communication skills for effective collaboration with distributed international teams.

Nice to have

• Microsoft certifications in system administration.
• Experience with Git or Perforce SCM.
• Scripting skills in PowerShell, Bash, Python, or Ruby.
• Experience using Jira and Confluence for ticketing and collaboration.

Culture & Benefits

• Multicultural work environment encouraging growth, creativity, and innovation.
• Free breakfasts, lunches, drinks, and snacks provided in the office.
• Family-friendly environment with flexible work hours.
• Comprehensive insurance package: private medical, dental, and life insurance.
• Financial perks: employer contributory pension, annual commuting allowance, and monthly home working allowance.
• Annual fitness allowance and discretionary quarterly/annual performance sharing plan.

Hiring process

• Candidates can register their interest for future suitable roles via the company career portal.