Customer Success Manager (Ads Solutions)

TL;DR

Customer Success Manager (Ads Solutions): Onboarding and growing advertising partners on OpenAI’s advertising platform with an accent on relationship management, campaign optimization, and strategic growth. Focus on analyzing performance data, driving product adoption, and bridging the gap between partner needs and internal product development.

Location: Hybrid (Dublin, Ireland), 3 days in office per week. Relocation assistance provided.

Company

An AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Manage a portfolio of advertising partners as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong product adoption.
• Analyze campaign performance and provide actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations teams.
• Surface advertiser feedback and insights to inform long-term product strategy.

Requirements

• 5-10+ years of experience in digital advertising, account management, customer success, or consulting.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Ability to interpret performance data and translate insights into strategic recommendations.
• Experience with data querying using SQL or advanced Excel/Google Sheets.
• Strong communication skills for building trust with technical and non-technical stakeholders.
• Must be based in or be able to relocate to Dublin, Ireland.

Culture & Benefits

• Hybrid work model requiring 3 days in the office per week.
• Relocation assistance offered to new employees.
• Opportunity to work at the forefront of AI research and deployment.
• Inclusive environment committed to equal opportunity and diversity.