Account Manager (HRTech)

TL;DR

Account Manager (HRTech): Manage a portfolio of SMB and mid-market customers in UK & Ireland, owning retention, expansion, and value realization from the benefits platform with an accent on renewals, upsell/cross-sell opportunities, and account health. Focus on building account plans, resolving escalations, and channeling customer feedback into product insights.

Location: Hybrid in Dublin

Company

hirify.global reimagines insurance and retirement benefits via integrated platforms, powering benefits for Europe's forward-thinking companies like Carwow, Tines, and Remote.

What you will do

• Drive account growth by identifying upsell and cross-sell opportunities across benefits, UK & Ireland geographies, and use cases.
• Own customer outcomes, retention, and activation for SMB/mid-market portfolio.
• Act as trusted partner on benefits operations, platform usage, renewals, and churn prevention with Benefits and CX teams.
• Build and maintain account plans covering goals, risks, health signals, timelines, and forecasting.
• Manage account health, escalations, and coordinate resolutions across CX, Product, and Benefits.
• Champion customer voice by turning feedback into insights for product priorities and CS standards.

Requirements

• Experience managing a book of business in Customer Success, Account Management, or post-sales role.
• Comfort with SMB/mid-market customers in fast-moving environments.
• Strong commercial instincts for renewals, expansion, and value articulation.
• Ability to navigate product, operations, and regulated environments.
• Clear communication to build trust with customers and teams.
• Highly organized, proactive, and able to build processes from scratch.

Nice to have

• Experience in SaaS, HR tech, fintech, or regulated products.

Culture & Benefits

• Health Insurance and Workplace Pension with matched contributions up to 5%.
• WFH stipend, 25 days PTO, annual offsites.
• Attractive stock options.
• Values: Integrity, deep care, ownership, raise the bar, play to win.
• First hire shaping account management at a scaling startup.