Senior Customer Success Manager (AI)

Location: Remote within the United States; candidates must be located in and able to work from CA, CO, LA, MA, MI, NC, NJ, NY, OR, TX, UT, VA, or WA. U.S. work authorization is required, and visa sponsorship is not available.

Compensation: $120,000–$127,000 estimated base salary, plus equity and $20,000–$25,000 commission.

Company

hirify.global is building an AI-first revenue enablement platform centered on Sidekick, a context-aware execution layer for browser and Slack workflows, deal-aware content, and in-flow coaching.

What you will do

• Own post-implementation relationships across a portfolio of mid-market and enterprise accounts from adoption through renewal, expansion, and advocacy.
• Drive adoption of deal rooms, AI Sidekick, and just-in-time enablement across customer revenue teams.
• Build multi-threaded relationships with champions and VP- and C-level stakeholders in Revenue, Enablement, and Sales Operations.
• Lead strategic business reviews connecting hirify.global’s impact to customer revenue goals, and use account data to identify churn risk and mitigation plans.
• Represent the customer internally while partnering with Product, Engineering, Marketing, and Sales on feedback, escalations, and cross-functional resolution.
• Identify expansion opportunities and develop customer advocates for case studies, speaking opportunities, and peer references.

Requirements

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Track record of owning net revenue retention, including renewals, expansion ARR, and prevented churn.
• Experience building relationships with VP- and C-suite stakeholders, particularly in Revenue, Enablement, or RevOps.
• Experience managing mid-market or enterprise accounts with $30K–$200K+ ARR.
• Strong analytical, communication, facilitation, writing, and presentation skills.
• Experience with Salesforce, Vitally, Gainsight, or similar customer success tooling; familiarity with AI tools such as Claude or ChatGPT.

Nice to have

• Experience in sales enablement, revenue intelligence, or digital adoption.
• Experience working in a fast-moving startup where the operating playbook is still being built.

Culture & Benefits

• Customer Success is treated as a revenue function with direct business impact.
• Opportunity to work directly with the founding team and influence how Customer Success is built and scaled.
• Competitive salary, equity, medical, dental and vision benefits, and generous paid time off.
• Headquartered in Denver with an in-office community and a fully remote-friendly work model.