Account Associate (Healthcare)

TL;DR

Account Associate (Healthcare): Providing operational and customer support to the Account Management organization with an accent on workflow execution, issue resolution, and account coordination. Focus on managing customer-facing escalations, maintaining account documentation, and driving cross-functional collaboration to ensure high-quality service delivery in a HIPAA-regulated environment.

Location: Must be based in the U.S. (Job is not eligible for employment sponsorship).

Company

hirify.global is a data collaboration platform dedicated to making the world’s health data secure, accessible, and actionable for the healthcare ecosystem.

What you will do

• Provide operational and coordination support for provider accounts in partnership with Account Managers.
• Manage customer-facing escalations as the initial point of contact and coordinate internal resolutions.
• Monitor and track outstanding customer issues and operational requests to ensure timely follow-through.
• Coordinate cross-functional activities across IT, Development, Finance, and Operations teams.
• Maintain accurate account documentation, health indicators, and risk flags.
• Conduct reporting on KPIs to identify trends, risks, and process improvement opportunities.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, HIM, or related field.
• 2-4 years of experience in account coordination, customer support, or healthcare operations.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated ability to collaborate effectively across teams and functions.
• Must be authorized to work in the U.S. (no sponsorship available).
• Ability to travel up to 10-25%.

Nice to have

• Familiarity with HIPAA-regulated environments.
• Proficiency in Microsoft Suite (PowerPoint, Excel, Outlook).

Culture & Benefits

• Commitment to a diverse, high-performance, and inclusive work culture.
• Opportunities for professional growth into developmental Account Management roles.
• Comprehensive total rewards strategy designed for a high-growth health technology company.
• Equal Employment Opportunity employer with a focus on belonging and thriving.