Receivables Support Representative (Collections)

TL;DR

Receivables Support Representative (Collections): Managing collections, resolving billing discrepancies, and maintaining accurate CRM records to protect company revenue with an accent on high-volume communication and payment execution. Focus on driving collections on past-due accounts, investigating root causes of billing issues, and ensuring consistent cash flow.

Location: Must be based in Mexico, Colombia, Brazil, Costa Rica, or Jamaica. Working hours: Must align with U.S. Business Hours.

Company

hirify.global is an execution-focused organization dedicated to maintaining organized financial operations and revenue protection.

What you will do

• Execute daily outbound collections via calls and emails to secure payments and commitments.
• Investigate and resolve billing discrepancies, account setup issues, and system errors.
• Manage and resolve billing cases in Salesforce with clear documentation.
• Coordinate with internal teams to address root causes of billing problems.
• Encourage auto-pay enrollment to improve cash flow consistency.
• Maintain accurate, audit-ready records of all communications and payment outcomes.

Requirements

• Must be based in Mexico, Colombia, Brazil, Costa Rica, or Jamaica.
• Must be available to work during U.S. Business Hours.
• Proven experience in accounts receivable, collections, or billing support.
• Proficiency with CRM systems, specifically Salesforce.
• Excellent written and verbal English communication skills.
• Strong analytical, problem-solving, and organizational skills.

Nice to have

• Experience in structured AR or collections environments.
• Background in operations or service teams.
• Familiarity with root-cause analysis and process improvement workflows.

Culture & Benefits

• Direct impact on company cash flow and revenue protection.
• High ownership and accountability environment.
• Clear performance metrics and measurable outcomes.
• Opportunity to improve operational workflows and systems.

Hiring process

• Initial Screening Call.
• Recruiter Interview.
• Client Interview.
• Offer & Onboarding.