Collections Agent

TL;DR

Collections Agent: Managing tenant relations and ensuring timely payments for a property management operation with an accent on professional communication and account reconciliation. Focus on monitoring delinquent accounts, resolving payment issues, and maintaining accurate financial records to support healthy cash flow.

Location: Must be based in the Dominican Republic

Company

A property management service provider focused on tenant relations and operational support.

What you will do

• Manage and maintain positive tenant relationships while ensuring payment obligations are met.
• Monitor and follow up on delinquent accounts in a respectful and professional manner.
• Collaborate with tenants to resolve payment issues and offer solutions where appropriate.
• Record and track communication, payment arrangements, and account status accurately.
• Work closely with the property management and accounting team to meet collection goals.
• Ensure high collection rates and tenant satisfaction through proactive communication.

Requirements

• Must be based in the Dominican Republic
• Previous experience in collections, property management, or customer service.
• Strong communication and problem-solving skills.
• Ability to handle sensitive financial matters with professionalism.
• Organized, reliable, and able to work independently.
• Availability to work Monday to Friday, 9:00 AM – 5:00 PM EST.

Nice to have

• Familiarity with Asana
• Familiarity with AppFolio

Culture & Benefits

• 100% remote position with stable weekday hours.
• Supportive team environment.
• Opportunity to contribute to a growing property management operation.
• Competitive compensation and potential for long-term growth.