Service Department Manager (Fire Alarm Systems)

TL;DR

Service Department Manager (Fire Alarm Systems): Managing daily service operations and technician coordination with an accent on technical diagnosis of fire alarm systems. Focus on scheduling service calls, ensuring customer communication, and maintaining industry compliance standards.

Location: Must be based in the Philippines or the Dominican Republic

Company

hirify.global is a service-oriented organization providing specialized management support for technical departments.

What you will do

• Manage incoming service calls and respond to off-hours inquiries.
• Schedule service appointments and dispatch technicians effectively.
• Communicate with customers via email and phone to address service needs.
• Assess fire alarm system issues remotely to determine the best course of action.
• Maintain accurate service records and ensure adherence to industry standards.

Requirements

• Minimum 1 year of hands-on experience with fire alarm systems.
• Must be located in the Philippines or the Dominican Republic.
• Ability to diagnose technical issues over the phone.
• Strong verbal and written communication skills.
• Proficiency in scheduling and service management software.

Nice to have

• Certifications in fire alarm systems or related fields.
• Previous experience managing a service department or team.
• Familiarity with industry regulations and compliance standards.