Customer Service Engineer (AV)

TL;DR

Customer Service Engineer (AV): Troubleshooting, diagnosing, and resolving technical issues for audiovisual and cinema systems with an accent on field repairs, maintenance, and installations. Focus on ensuring system functionality, performing emergency repairs, and providing technical training to customers while maintaining high service standards.

Location: Must be local to Des Moines, IA

Company

hirify.global is a global leader in creating award-winning light technology solutions and services for unforgettable shared experiences.

What you will do

• Diagnose and resolve complex technical issues for AV and cinema systems both remotely and on-site.
• Perform emergency repairs, planned maintenance, and equipment installations at customer locations.
• Maintain accurate records of inventory usage and ensure all tools are in good working condition.
• Provide technical system training to customers to ensure effective equipment operation.
• Adhere to health and safety policies and complete pre-visit documentation for all site visits.
• Provide on-call support as necessary to ensure timely restoration of system operations.

Requirements

• Must be local to Des Moines, IA
• 3-5 years of experience in technical support, networking, field service, or PC repair.
• 3-5 years of experience in the repair, maintenance, or theory of digital projection and audio systems.
• Ability to travel frequently, including international trips, often on short notice.
• Excellent written and verbal communication skills.
• Ability to pass background checks for government or defense-related client work.

Culture & Benefits

• Competitive salary and vacation package.
• Comprehensive health and dental benefits.
• Employer-matched 401K pension plan.
• Opportunities for professional growth and collaboration on high-profile global projects.