Collections Specialist (Accounts Receivable)

TL;DR

Collections Specialist (Accounts Receivable): Managing past-due accounts and driving payment recovery through high-volume outbound calling with an accent on billing dispute resolution and CRM documentation. Focus on maintaining consistent follow-up cadences, achieving daily call targets, and protecting company cash flow.

Location: Must be based in Mexico, Colombia, Argentina, or Costa Rica. Working hours: U.S. Business Hours.

Company

hirify.global is a professional services firm connecting talent with client opportunities.

What you will do

• Execute 100+ outbound collections calls daily to customers with overdue balances.
• Investigate and resolve billing discrepancies and invoice disputes.
• Maintain accurate records of all calls, emails, and payment commitments in Salesforce.
• Navigate gatekeepers to reach decision-makers and negotiate payment timelines.
• Coordinate with internal teams to address root causes of payment delays.
• Report on collection performance and aging account status.

Requirements

• Must be based in Mexico, Colombia, Argentina, or Costa Rica.
• Must be available to work U.S. Business Hours.
• Proven experience in collections, accounts receivable, or high-volume outbound calling.
• Strong written and verbal English communication skills.
• Proficiency with Salesforce or similar CRM systems.
• Ability to handle difficult conversations professionally and maintain persistence.

Nice to have

• Experience in structured collections environments or AR operations.
• Background in billing support or customer account management.
• Experience improving collection workflows and recovery processes.

Culture & Benefits

• Direct impact on company cash flow and revenue protection.
• Performance-driven environment with clear, measurable KPIs.
• Structured workflows and high level of ownership.
• Opportunities for career growth into AR or Revenue Operations.

Hiring process

• Initial screening call.
• Recruiter interview.
• Final interview.