Senior IT Technical Support Specialist

TL;DR

Senior IT Technical Support Specialist (IT Support): Providing technical support and improving the technology experience for a global workforce with an accent on endpoint management, identity access, and hardware lifecycle processes. Focus on resolving complex technical issues, maintaining IT documentation, and contributing to workplace technology initiatives.

Location: Must be based in Toronto and able to work on-site at least three days per week.

Salary: C$92,160 – C$115,200 CAD

Company

hirify.global is a market-leading SaaS provider specializing in Sales Performance Management (SPM) solutions for global organizations.

What you will do

• Provide global technical support, including troubleshooting, resolution, and documentation of IT issues.
• Manage employee onboarding and offboarding, including device preparation and account provisioning.
• Support endpoint devices, SaaS applications, collaboration tools, and identity platforms.
• Maintain user accounts, permissions, and asset records across IT systems.
• Partner with Security and vendors to manage access controls and hardware service requests.
• Identify recurring issues and recommend improvements to support processes and tooling.

Requirements

• Experience supporting employees in a corporate, SaaS, or multi-location environment.
• Proficiency in managing corporate devices, including deployment, patching, and lifecycle management.
• Familiarity with identity platforms like Active Directory, Entra ID, Okta, or Google Workspace.
• Experience with endpoint management tools such as Intune, Jamf, Kandji, or SCCM.
• Knowledge of IT service management practices, ticketing systems, and incident management.
• Must be able to work on-site in Toronto at least three days per week.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off and public holidays.
• Dedicated volunteer days to support community initiatives.
• Ignite Days for continuous learning and professional development.
• Tuition assistance for ongoing education.
• Retirement plans to support long-term financial security.