Business Analyst – Employee Channels & Customer Interaction (Banking)

Location: Bucharest, Romania — Dacia One

Company

hirify.global Romania provides software development, data management, risk and compliance, audit, and retail operations services to ING units worldwide.

What you will do

• Identify and prioritize features that create value for Wholesale Banking customers and employees.
• Analyze user needs, data, and employee feedback, then translate insights into clear business requirements.
• Translate business needs into effective digital solutions and explain the business context to developers.
• Participate actively in Scrum ceremonies and collaborate with developers throughout delivery.
• Validate solutions through testing, coordinate user acceptance testing, and support feature releases.
• Monitor adoption and usage, communicate new capabilities, align stakeholders, and drive continuous improvement.

Requirements

• Bachelor’s or Master’s degree.
• 3+ years of experience creating and optimizing digital customer journeys across digital platforms.
• Experience in the banking industry and a solid understanding of IT solutions.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Understanding of frontend development for customer- and employee-facing applications, UX/UI design principles, APIs, and SOAP operations.
• Fluent English is required; occasional travel to Amsterdam, approximately twice a year, is expected.

Culture & Benefits

• Work within an Agile DevOps squad responsible for both new changes and ongoing maintenance.
• Collaborative environment with fair and constructive feedback.
• Opportunity to deliver digital experiences used by Wholesale Banking clients across 40 countries.
• Access to a broad technology and banking-services environment within hirify.global Romania.