обновлено 2 дня назад
Customer Sales Representative (HVAC & Plumbing)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Sales Representative (HVAC & Plumbing): Handling high-volume inbound calls, converting customer inquiries into booked HVAC and plumbing service appointments, and selling membership plans with an accent on customer communication, objection handling, and appointment scheduling. Focus on achieving call-to-booking and membership conversion targets, maintaining accurate CRM records, and supporting operational improvements during U.S. business hours.
Location: Remote from Mexico, Colombia, Argentina, Costa Rica, or Brazil; aligned with U.S. business hours, including evenings and weekends as needed
What you will do
- Handle high-volume inbound customer calls with empathy, confidence, and urgency.
- Convert plumbing and HVAC inquiries into booked service appointments.
- Schedule appointments based on technician availability and customer needs.
- Promote and sell the Pipeline Club membership program and identify upsell opportunities.
- Log calls, bookings, notes, and follow-ups accurately in the CRM.
- Handle escalations and provide feedback to improve scripts, workflows, and operational performance.
Requirements
- Proven experience in sales, customer service, or appointment setting.
- Demonstrated success converting inbound calls into booked appointments.
- Strong objection-handling, upselling, and customer communication skills.
- Experience with CRM systems and call-management software.
- Background in plumbing, HVAC, home services, or trades is strongly preferred.
- Comfort working evening and weekend shifts when required.
Nice to have
- Experience with ServiceTitan or similar field service software.
- Experience selling service memberships or maintenance plans.
- Familiarity with scheduling workflows in home service industries.
- Previous experience supporting U.S.-based customers remotely.
Culture & Benefits
- Full-time remote position aligned with U.S. business hours.
- Structured systems, scripts, and operational support.
- Performance-driven environment with measurable success metrics.
- Career growth opportunities in customer experience and sales operations.
- Competitive compensation package.
Hiring process
- Initial screening call.
- Interview with a recruiter.
- Client interview followed by offer and onboarding.
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