Investigations Manager (QA)

TL;DR

Investigations Manager (QA): Coordinating and overseeing investigation teams to ensure transparency and accountability within the corporation with an accent on quality assurance, procedural compliance, and stakeholder reporting. Focus on designing QA processes for evidential consistency, managing whistleblower protections, and optimizing case management systems.

Location: Birmingham, UK (Flexible working options available)

Salary: £63,000 - £94,000

Company

The hirify.global is the UK's national public service broadcaster dedicated to informing, educating, and entertaining.

What you will do

• Monitor investigation team utilization, performance, and SLA compliance, providing regular reporting to senior stakeholders.
• Design and perform quality assurance processes to validate evidential consistency and oversee case management system operations.
• Evaluate investigative processes and provide professional judgment during HR appeal panel hearings.
• Track and manage the implementation of recommendations from investigation reports in coordination with stakeholders.
• Collaborate with HR and the whistleblower champion to prevent detriment to whistleblowers.
• Promote trust in investigative functions by designing training resources, policies, and procedures.

Requirements

• Significant experience overseeing complex corporate investigations, case management, or assurance functions within HR or whistleblowing environments.
• Expertise in quality assurance, audit, governance, or investigative standards.
• Proven experience leading large-scale investigation programs and managing multiple concurrent workstreams.
• Strong analytical skills for producing risk and management information for senior governance boards.
• Deep understanding of whistleblowing frameworks, confidentiality requirements, and protections against detriment.
• Ability to provide independent professional judgment on procedural fairness and policy adherence.

Nice to have

• Professional accreditation in audit, compliance, HR, legal practice, or risk management.
• Knowledge of employment relations, grievance, and disciplinary procedures.
• Experience developing case management systems or data reporting tools.
• Understanding of the governance and assurance of AI-enabled tools within investigative environments.
• Experience delivering training and awareness programs relating to organizational ethics.

Culture & Benefits

• Competitive salary package with a flexible 35-hour working week.
• 25 days annual leave with an option to buy an extra 5 days.
• Defined pension scheme and discounted dental, health care, and gym memberships.
• Commitment to professional development and an inclusive, values-based work environment.
• Support for flexible working arrangements discussed at the offer stage.