Senior Platform Adoption & Care Lead (SaaS)

Location: Paris, France; hybrid work with up to 3 days per week remotely

Company

hirify.global provides a sustainability data intelligence platform and advisory services that help real estate organizations transition to net zero and improve sustainability performance.

What you will do

• Serve as the primary contact for customer enablement, platform adoption, platform improvement, and issue resolution.
• Provide customer support through email, phone, and other channels, resolving questions and technical issues.
• Conduct training sessions and workshops on platform features, functionality, and best practices.
• Identify recurring platform issues, troubleshoot them, and coordinate timely resolutions with cross-functional teams.
• Collaborate with Product and Engineering to translate user feedback into structured, data-driven product insights.
• Define documentation and process standards, improve international deployment processes, and mentor team members.

Requirements

• First experience managing or coaching a Customer Care, Platform Adoption, or Customer Success team.
• 3+ years of experience in Customer Care, Implementation, or Customer Success within a B2B SaaS environment.
• Experience driving platform adoption, long-term user engagement, and collaboration with Product or Engineering teams.
• Strong ability to identify recurring patterns, improve workflows, and solve complex customer and operational problems.
• Builder mindset, autonomy, ability to manage ambiguity and competing priorities in a fast-paced environment.
• High proficiency in written and spoken English and French, with the ability to explain complex technical concepts clearly.

Culture & Benefits

• Hybrid work with up to 3 remote days per week.
• In-house training and access to Edflex learning resources.
• Alan health insurance.
• €10 lunch voucher per day worked, with 55% paid by the employer.
• 50% reimbursement for public transportation or a sustainable mobility package.
• International environment, collaborative culture, and a Paris office with a terrace.