Key Account Manager (Healthtech)

TL;DR

Key Account Manager (Healthtech): Managing a portfolio of strategic accounts and flagship companies to ensure long-term retention and growth within the health insurance sector with an accent on relationship building, customer-centric problem solving, and strategic onboarding. Focus on driving product adoption, negotiating contracts for sustainability, and translating customer feedback into product improvements.

Location: Anywhere in Belgium (options for full remote, hybrid, or sponsored coworking hubs in Ghent, Brussels, or Antwerp)

Company

hirify.global is a health insurance company that integrates insurance, prevention, and care into a single, acclaimed user experience.

What you will do

• Manage a portfolio of strategic accounts and flagship companies to maintain strong customer relationships.
• Ensure successful onboarding of new accounts and promote health partner positioning to drive employee adoption.
• Analyze consumption reports and conduct business reviews to identify and implement solutions for client needs.
• Handle cross-selling, upselling, and contract renegotiations to ensure both customer value and profitability.
• Act as the voice of the customer by collaborating with Product teams to evolve services and features.
• Partner with Sales teams to support new customer acquisition by promoting the Key Account Management program.

Requirements

• At least 5 years of experience in a customer-facing role.
• Proven track record of over-performance and experience working with companies of 150+ employees.
• Fluency in French and English is required.
• Strong negotiation, positive lobbying, and analytical skills for data-based reporting.
• Growth mindset with a strong interest in the healthcare sector.
• Must be based in Belgium.

Nice to have

• Previous experience in Insurance or benefits-linked industries.
• Fluency in Dutch.

Culture & Benefits

• Generous equity packages complementing base salary.
• Flexible working arrangements including full-remote with equipment sponsorship or coworking hubs.
• High-end hardware: Macbook Pro, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and working hours.
• Comprehensive health insurance with 100% contribution covered by the company for employees and their families.
• Dedicated professional coaching for every employee from day one.
• Extended parental leave for all new parents.