Customer Value Consultant (SaaS)

TL;DR

Customer Value Consultant (SaaS): Driving enterprise account onboarding, adoption, and expansion with an accent on quantifiable business outcomes and value discovery. Focus on building customer-specific business cases and identifying expansion opportunities to maximize client ROI.

Location: Berlin (hybrid - 2 days per week at the office). Must be based in and have the right to work in Germany

Company

hirify.global is a productivity platform redefining how modern teams schedule, collaborate, and connect.

What you will do

• Run pre-sale value discovery and quantify business upside for enterprise prospects.
• Lead structured onboarding processes aligned with agreed business cases.
• Build multi-threaded relationships with key stakeholders across enterprise accounts.
• Conduct value reviews at 3 and 6 months to measure realized outcomes against baselines.
• Identify and qualify expansion opportunities and discover new use cases within accounts.
• Utilize adoption data and health scores to prioritize proactive client outreach.

Requirements

• 3–5 years of experience in value-led sales, account management, or commercial Customer Success within B2B SaaS.
• Proven track record of building quantified, customer-specific business cases tied to measurable outcomes.
• Experience navigating multi-stakeholder enterprise accounts and engaging economic buyers.
• Strong data-driven approach using usage signals to guide conversations.
• Excellent communication skills in English are mandatory.
• Must be based in Germany and have the right to work there (no visa sponsorship available).

Nice to have

• Proficiency in German.
• Curiosity about AI-assisted workflows and automation tools.

Culture & Benefits

• Competitive pay and comprehensive pension plan.
• Hybrid work model with 30 vacation days.
• Learning stipend and dedicated training/conference days.
• Well-being and home office budget, including Headspace membership.
• Company lunches, team events, and free hirify.global Premium for family and friends.

Hiring process

• Cultural Fit Assessment via BRYQ.
• Hiring Manager interview.
• COO & EVP of Sales Interview including a Live Case.
• People Ops Culture Fit interview.
• Optional CEO Interview.