Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving value realization and AI integration for enterprise legal clients with an accent on onboarding, training, and strategic relationship management. Focus on transforming legal workflows, driving adoption metrics, and collaborating with sales to ensure renewals and expansion.

Location: Munich, Germany (In-person meetings required)

Company

Harvey is transforming legal and professional services by combining frontier agentic AI with an enterprise-grade platform to reshape critical knowledge work.

What you will do

• Onboard enterprise customers, integrating AI solutions into daily professional workflows and guiding administrators with best practices.
• Conduct training and enablement sessions to position the platform as essential for strategic legal work.
• Manage complex organizational relationships, engage executive buyers, and build long-term advocates.
• Align with customers on adoption rates, measurable value, and ROI to ensure value realization.
• Collaborate with Account Executives to maintain renewal readiness and drive strategic expansions.
• Relay customer insights and needs to Product and Engineering teams to continuously improve the platform.

Requirements

• 3-4+ years of experience in customer-owning roles at tech or SaaS platforms.
• Proven ability to manage customer-facing projects, timelines, and revenue-based prioritization.
• Experience running in-person meetings with executives and influencing stakeholders within complex organizations.
• Track record of owning revenue, expansion, and renewal targets.
• Ability to work cross-functionally with Product and Sales teams.
• Must be based in Munich, Germany.

Culture & Benefits

• Opportunity to build a generational company at a true inflection point in the AI industry.
• High-growth environment with world-class investor support and ambitious goals.
• Culture based on Decisiveness, Simplicity, and a "Job's Not Finished" mindset.
• Commitment to diversity, equity, and inclusion as an equal opportunity employer.