Senior Customer Success Manager (DACH)

TL;DR

Senior Customer Success Manager (DACH): Managing a portfolio of strategic enterprise accounts to ensure retention and growth with an accent on C-suite relationship management and data-driven customer health. Focus on driving adoption of AI platforms across complex organizations and sourcing expansion opportunities within the DACH, Nordics, and Benelux regions.

Location: Remote (Germany), based in Berlin

Company

hirify.global is a leading AI platform providing open-source package management and security for data science and AI at scale.

What you will do

• Manage a $6M+ USD portfolio of enterprise accounts, focusing on net revenue retention and growth.
• Build deep relationships with technical buyers and C-suite executives across DACH, Nordics, and Benelux.
• Utilize health scores and product usage data to drive value-based customer interactions and avoid filler meetings.
• Partner with AE, BDR, and SE in geo-aligned pods to ensure seamless customer continuity.
• Identify expansion opportunities and map new stakeholders within existing accounts using prospecting acumen.
• Mentor junior CSMs and contribute to the development of team playbooks and engagement templates.

Requirements

• 6+ years of experience in customer success or account management with large enterprise accounts (10,000+ employees).
• German language skills are required.
• Proven track record of managing a $6M+ book of business and navigating complex organizations.
• Ability to translate technical capabilities (IT, security, data science) into clear business impact.
• Willingness to travel up to 25% for customer onsite visits and executive business reviews.
• Bachelor's degree or equivalent experience.

Nice to have

• Experience in high-growth or early-stage companies where you helped build structure from scratch.
• Familiarity with open-source ecosystems, software package management, or supply chain security.
• Experience using AI tools for account research, stakeholder mapping, and QBR preparation.

Culture & Benefits

• High-performance environment where results are recognized and rewarded.
• Fully remote work setup with flexible hours and a commitment to wellbeing.
• Opportunity to directly shape the future of enterprise data science, machine learning, and AI.
• Collaborative team culture based on clarity, care, and candor.