Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of enterprise customers to maximize value from an AI-powered MDM platform with an accent on product adoption and strategic partnership. Focus on driving measurable business outcomes, monitoring customer health, and strengthening executive relationships.

Location: Hybrid (Hamburg, Germany)

Company

A global company providing AI-powered, SaaS-based multidomain master data management solutions to help businesses become digital leaders.

What you will do

• Serve as a strategic advisor for enterprise customers throughout their entire lifecycle.
• Drive product adoption to help customers achieve measurable business value from the AI-powered SaaS platform.
• Monitor customer health, satisfaction, and engagement metrics to proactively mitigate risks.
• Collaborate with Sales, Professional Services, Product, and Support teams to optimize customer growth.
• Champion the voice of the customer by sharing insights to influence product improvements.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Consulting within a SaaS or enterprise software environment.
• Must be based in or able to work from Hamburg, Germany to support the hybrid work model.
• Proven ability to engage and manage relationships with senior stakeholders.
• Strong consultative mindset with the ability to translate goals into clear success plans.
• Strong project management skills and analytical thinking.

Culture & Benefits

• Hybrid work model emphasizing work-life balance.
• "MindFUL" and "MindFuel" global days off for learning and volunteering.
• Worldwide career opportunities within a multicultural team.
• Access to professional development platforms like Udemy.
• A caring environment promoting a healthy lifestyle.