Customer Success Manager (Ads Solutions)

TL;DR

Customer Success Manager (Ads Solutions): Managing a portfolio of advertising partners to ensure successful onboarding and growth on OpenAI's advertising platform with an accent on relationship management and performance optimization. Focus on analyzing campaign data, driving product adoption, and collaborating cross-functionally to enhance the advertiser experience.

Location: Based in Munich, Germany. Hybrid work model (3 days in office per week). Relocation assistance available.

Company

An AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Own relationships with advertising partners as the primary point of contact.
• Guide advertisers through onboarding and campaign launches to drive adoption of ads products.
• Analyze campaign performance and provide actionable recommendations for improvement.
• Identify opportunities for partnership expansion through increased investment and product adoption.
• Partner with Sales, Product, Analytics, and Policy teams to resolve issues and improve platform value.
• Collect and surface advertiser feedback to inform product strategy.

Requirements

• 5-10+ years of experience in digital advertising, account management, or customer success.
• Experience managing agency or advertiser relationships within an adtech, platform, or publisher environment.
• Proficiency in data querying using SQL and advanced Excel/Google Sheets.
• Ability to translate performance data into strategic recommendations.
• Strong communication skills for technical and non-technical stakeholders.
• Must be based in or able to relocate to Munich, Germany.

Culture & Benefits

• Hybrid work model with 3 days per week in the office.
• Relocation assistance provided for new employees.
• Opportunity to work at the forefront of AI research and deployment.
• Commitment to diversity, equity, and inclusion.