Service Renewal Representative

TL;DR

Service Renewal Representative (Sales): Selling or renewing company products, systems, and services via phone or electronic channels with an accent on lead qualification, retention, and annual Service Partnership renewals. Focus on managing specialty contracts across North America, driving upsell opportunities, and using CRM/ERP systems to ensure accurate tracking and minimize churn.

Location: Loveland, Colorado, United States of America; Fort Collins, Colorado, United States of America (hybrid: 3 times a week in the office)

Salary: $25–$28 USD per hour (eligible for Bonus Pay)

Company

hirify.global (a Veralto company) provides water quality solutions to help ensure safe water worldwide.

What you will do

• Proactively engage customers to quote, negotiate, and secure annual Service Partnership renewals.
• Develop and maintain customer relationships to drive retention and loyalty.
• Identify upselling opportunities to expand service offerings and increase revenue.
• Collaborate with account owners and cross-functional teams to ensure on-time renewals and minimize churn.
• Use CRM & ERP systems to manage customer interactions, track progress, and maintain data integrity.
• Manage large, specialty contracts across North America, including quoting, follow-ups, and coordinating execution of services.

Requirements

• High School Diploma required; Bachelor’s degree in Business, Marketing, or related field preferred.
• 2 years of sales/retention or tele-sales experience in a B2B environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

Culture & Benefits

• Professional onboarding and training options.
• Career coaching and development opportunities.
• Health benefits and 401(k) plan.
• Paid time off and medical/dental/vision insurance for eligible employees.

Hiring process

• Application review followed by interviews to assess sales experience and fit for renewal/retention responsibilities.