Technical Support Associate - MyTime Support Instant

Location: Cebu, Philippines

Company

hirify.global supports businesses with domain names, websites, digital identity, brand protection, and online infrastructure services through Network Solutions.

What you will do

• Handle high volumes of inbound customer calls and scheduled outbound follow-ups.
• Provide customer support through phone, tickets, email, inbound chat, and other assigned channels.
• Handle transferred calls for instant fulfillment of the MyTime service.
• Deliver a high-quality customer experience during and after interactions.
• Meet productivity, quality, average handle time, login, availability, schedule adherence, and work-order processing targets.
• Coordinate with offline support teams as a first line of backup for inbound support.

Requirements

• Be a regular employee with at least one year of tenure in the current role.
• Have no HR, QA, or workforce-related violations during the previous six months.
• Maintain good attendance and performance records for the previous six months.

Culture & Benefits

• Work-life balance and a diversity-focused, inclusive workplace.
• Learning and development opportunities, mentoring, and exposure to different areas of the business.
• Access to affinity groups and global employee networking opportunities.
• Competitive HMO benefits with a PHP 200,000 MBL and two free dependents after regularization.
• Punctuality bonuses and a generous vacation policy.