Contact Center Professional (Multilingual)

TL;DR

Contact Center Professional (Multilingual): Providing comprehensive support to banking clients through various communication channels with an accent on resolving daily banking product inquiries and complaints. Focus on processing customer requests accurately, adhering to risk and compliance standards, and collaborating with the team to meet productivity targets.

Location: Onsite in Manila (One Ayala Tower 2)

Company

hirify.global is a global technology and operations center supporting ING's banking services worldwide.

What you will do

• Interact with clients via chat, voice, video, and email regarding banking products like payments and cards.
• Process customer requests in internal systems while ensuring compliance with legislation and regulations.
• Manage end-to-end resolution of client inquiries and complaints.
• Collaborate with the team to achieve productivity and turnaround time targets.
• Maintain flexibility to switch between communication channels and processes based on business needs.
• Adhere to company risk and compliance policies in all daily activities.

Requirements

• Must be based in Manila and able to work onsite at One Ayala Tower 2.
• Strong communication skills for interacting with international clients.
• Ability to work with minimum supervision and provide technical guidance.
• Proactive approach to learning multiple processes and cross-skilling.
• Commitment to risk management and regulatory compliance.

Culture & Benefits

• Opportunity to work in a global banking environment.
• Focus on professional development and cross-skilling initiatives.
• Collaborative team culture emphasizing shared objectives.
• Exposure to complex banking operations and problem-solving challenges.