Product Support Associate (Financial Software)

Location: Remote within the US; swing or late evening shifts in a 24/7 environment, including weekends and holidays.

Company

DFIN delivers software and service solutions for financial reporting and capital markets transactions.

What you will do

• Gather client requirements and configure accounts, systems, templates, and workflows for new and existing customers.
• Provide day-to-day technical and customer support for proprietary document management, composition, and print workflow systems.
• Troubleshoot functionality, data, formatting, and style issues, resolving problems or escalating them to response teams.
• Train clients on system use, navigation, functionality, and product enhancements.
• Prepare user guides, client-specific documentation, and templates.
• Assist with version upgrades, UAT testing, product migrations, and special projects.

Requirements

• High school diploma or equivalent.
• 5–6 years of relevant administrative or operational support experience in manufacturing operations or an office environment, or comparable experience.
• Advanced knowledge of computers and software programs, including MS Office or Mac word-processing and spreadsheet tools.
• Excellent written and oral communication skills, strong organization, and the ability to manage deadlines and prioritize workload.
• Must be able to work remotely from the US and work weekends, holidays, swing shifts, or late evening shifts.

Culture & Benefits

• Flexible workplace.
• Comprehensive employee benefits.
• Opportunities for professional growth.
• Values-driven environment focused on client, shareholder, and employee satisfaction.
• 24/7 operational support environment.