Customer Service Representative

TL;DR

Customer Service Representative (Customer Support): Delivering exceptional support across phone, email, live chat, and ticketing platforms with an accent on issue resolution and customer satisfaction. Focus on managing high ticket volumes, maintaining SLA compliance, and providing professional, solution-oriented communication for U.S.-based clients.

Location: Must be based in Belize

Company

hirify.global is a service provider hiring on behalf of clients to build and manage high-performing customer support operations.

What you will do

• Resolve inbound customer inquiries via phone, email, and live chat.
• Manage and prioritize support tickets using platforms like Zendesk, Freshdesk, or Salesforce.
• Troubleshoot technical issues and escalate complex cases to internal teams.
• Maintain accurate documentation of customer interactions and case resolutions.
• De-escalate challenging situations with empathy and professionalism.
• Identify recurring support trends and recommend process improvements.

Requirements

• 1–2 years of experience in customer support, call centers, or client-facing roles.
• Proficiency with customer support platforms such as Zendesk, Freshdesk, or Salesforce Service Cloud.
• Strong written and verbal English communication skills.
• Ability to manage high ticket volumes while maintaining quality standards.
• Proficiency with Google Workspace and Microsoft Office.
• Must be based in Belize with a reliable internet connection.

Nice to have

• Experience supporting U.S.-based customers.
• Background in SaaS, E-commerce, Healthcare, or Finance.
• Familiarity with customer support automation tools and KPI-driven environments.
• Multilingual communication skills.

Culture & Benefits

• Fully remote work environment.
• Exposure to modern customer support platforms and workflows.
• Clear career growth paths into senior support, success, or operations roles.
• High-impact role with direct influence on customer loyalty and retention.

Hiring process

• Initial phone screen and recruiter video interview.
• Practical assessment involving simulated support scenarios.
• Client interview with support leadership.
• Final offer and background verification.