Patient Services Coordinator

TL;DR

Patient Services Coordinator (Customer Service): Managing patient intake and communication for life sciences programs with an accent on documentation triage, data entry, and maintaining HIPAA compliance. Focus on providing exceptional patient experiences through telephonic support and coordinating with internal care teams.

Location: Must be based in Chesterfield, MO, USA

Salary: $20–$30 per hour

Company

hirify.global provides next-generation commercialization services to the life sciences industry, supporting innovative therapies and patient care.

What you will do

• Manage inbound and outbound patient communications via telephone and fax.
• Perform data entry to set up new patients in the internal database.
• Triage documentation and assign tasks to appropriate care team members.
• Maintain confidentiality of protected health information in accordance with HIPAA policies.
• Prepare and mail patient packets and handle general clerical duties.
• Provide backup support for the receptionist and assist with special projects.

Requirements

• High School Diploma or GED required.
• Minimum 1 year of administrative or customer service experience.
• Proficiency in computer applications including Microsoft Word, Excel, and PowerPoint.
• Strong communication and problem-solving skills.
• Ability to obtain Missouri Pharmacy Technician registration.
• Must be able to work onsite in a professional office environment.

Culture & Benefits

• Commitment to an inclusive culture that embraces diversity.
• Focus on professional development and internal growth.
• Opportunity to work in a mission-driven environment focused on patient health.
• Professional office setting with standard equipment and support.