Enterprise Account Manager (SaaS)

TL;DR

Enterprise Account Manager (SaaS): Managing a portfolio of Tier 1 customers to drive satisfaction, growth, and margin within a hyper-growth environment. Focus on building strategic relationships with executive stakeholders, identifying expansion opportunities, and leveraging AI-enabled tools to optimize customer outcomes and platform adoption.

Location: Must be based in or able to relocate to Chicago, Illinois (Hybrid: 3 days/week in-office)

Compensation: $108,000 base salary + $43,000 variable earnings

Company

hirify.global is an intelligent platform for travel and spend management, automating manual processes to help businesses reclaim lost productivity.

What you will do

• Own a portfolio of Tier 1 customers, building relationships with key decision-makers across Finance, Procurement, and HR.
• Develop and execute strategic account plans to identify expansion, upselling, and cross-selling opportunities.
• Lead Quarterly Business Reviews (QBRs) using data and analytics to demonstrate ROI and strategic value.
• Drive platform adoption by educating customers on new features and identifying underutilized use cases.
• Partner with Product, Engineering, and Support teams to resolve issues and represent the voice of the customer.
• Utilize AI-enabled tools to research accounts, prioritize outreach, and streamline customer interactions.

Requirements

• Must be based in or able to relocate to Chicago, Illinois
• Significant experience managing Tier 1 accounts in a SaaS, travel-tech, or fintech environment.
• Proven ability to navigate complex enterprise organizations and influence executive leadership.
• Strong financial and commercial acumen with experience discussing ROI and operational efficiency.
• Excellent presentation and communication skills.
• Proficiency with sales tools such as Salesforce, Zendesk, and Looker.

Culture & Benefits

• Competitive compensation including base salary, commissions, and equity ownership.
• Comprehensive medical, dental, and vision plans with HSA options.
• 401(k) plan with company matching.
• Generous time off including 20 vacation days, 12 public holidays, and a 4-week paid sabbatical after 5 years.
• Supportive wellbeing programs including Spring Health therapy and coaching sessions.
• Relocation support available for eligible roles.