Customer Experience Specialist

TL;DR

Customer Experience Specialist: Delivering high-quality support across multiple channels to ensure customer satisfaction and brand loyalty with an accent on empathy, product expertise, and efficient issue resolution. Focus on maintaining high performance standards (CSAT, SLA) while contributing to continuous service improvements in a fast-paced DTC retail environment.

Location: Must be based in the United States

Salary: $23/hour

Company

hirify.global is a mission-driven, tech-forward retail company disrupting the industry by offering high-quality, sustainable essentials at accessible prices through a direct-to-consumer model.

What you will do

• Manage end-to-end customer interactions via chat, email, phone, and social media.
• Resolve customer issues with empathy to ensure positive outcomes and brand trust.
• Maintain high performance metrics including CSAT, first-contact resolution, and response SLAs.
• Act as a product expert to provide authentic guidance and support to customers.
• Identify and report recurring patterns to drive actionable service improvements.

Requirements

• Must be based in the United States
• Minimum 4 years of professional customer service experience.
• Proven ability to build relationships and resolve issues effectively in a remote environment.
• Dedicated, quiet workspace with reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).
• High School diploma or GED.

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Performance-based bonuses of up to $1,000/month.
• 3-week paid training and onboarding program.
• Culture of ownership, autonomy, and continuous professional growth.