Manager, UX Research Operations (Edtech)

TL;DR

Manager, UX Research Operations (Edtech): Managing end-to-end recruitment and operational logistics for UX research studies to improve learning programs for K-8 students with an accent on participant recruitment and tool optimization. Focus on scaling research processes, managing vendor relationships, and ensuring secure handling of student and educator data.

Location: US Remote (occasional travel to company offices and/or school site visits required)

Salary: $69,250–$118,250

Company

An education technology company providing award-winning learning programs like i-Ready to serve K–8 students nationwide.

What you will do

• Manage end-to-end recruitment of educators and students for usability testing, 1:1 interviews, focus groups, surveys, and pilots.
• Own relationships and logistics management with site and vendor partners.
• Continuously evaluate and optimize research management tools and processes to ensure efficiency and scalability.
• Develop and maintain participant databases, templates, screeners, and scheduling procedures.
• Coordinate both onsite and remote study logistics.
• Collaborate on outreach to locate new in-person testing partner sites.

Requirements

• 3-5 years of relevant work experience in research operations.
• Must be based in the United States.
• Strong project management skills and proficiency with databases and spreadsheets.
• Experience securely managing personally identifiable information (PII) and regulatory data.
• Excellent written and oral communication skills.
• Ability to work independently as a self-starter in a cross-functional environment.

Nice to have

• Experience within the K-12 education sector.
• History of managing collaboration across different time zones with distributed teams.

Culture & Benefits

• Comprehensive medical, dental, vision, and basic life insurance for employees and families.
• 401k plan with employer match.
• Flexible vacation and sick policy.
• Twelve paid holidays and a winter office closure between Christmas and New Year's.
• Commitment to making classrooms better places and supporting accessible learning for all students.