Senior UX Researcher (Streaming)

TL;DR

Senior UX Researcher (Streaming): Defining the future of Peacock’s commercial product experiences with an accent on subscriber acquisition, account management, and subscription flexibility. Focus on conducting mixed-methods research and scaling research enablement programs through AI-enabled tools.

Location: Hybrid (New York, NY) - Requires contributing from the office a minimum of four days per week

Salary: $150,000 - $195,000 per year

Company

hirify.global is a world-leading media and entertainment company owning brands such as NBC, Universal Pictures, and the Peacock streaming service.

What you will do

• Lead Commerce research for Peacock to optimize new subscriber experiences and account management across devices.
• Consult cross-functional partners in Product, Design, and Marketing to select optimal research methods.
• Execute diverse research studies including unmoderated prototype tests, lab studies, interviews, surveys, and diary studies.
• Translate findings into actionable memos and reports that drive product strategy and commercial initiatives.
• Own and evolve the design research enablement program, providing training and tools for non-researchers.
• Implement AI-enabled tools to streamline and scale repeatable research workflows.

Requirements

• 7+ years of experience in consumer product research or insights, specifically for ecommerce or subscription products.
• Expertise in designing and analyzing both qualitative and quantitative research methodologies.
• Proven track record of using data-driven insights to influence business decisions and product direction.
• Strong analytical skills to combine consumer research with behavioral data.
• Must be based in New York, NY to support a hybrid schedule (min. 4 days/week in office).

Nice to have

• Passion for entertainment, media, and cultural trends as they relate to user experiences.
• Proficiency in data visualization and quantitative analysis.
• Experience working within a highly dynamic, matrixed organization.
• Familiarity with applying emerging AI technologies to research workflows.

Culture & Benefits

• Comprehensive health coverage including medical, dental, and vision insurance.
• Financial benefits including 401(k) and bonus eligibility.
• Paid leave and tuition reimbursement programs.
• Inclusive corporate culture with a strong emphasis on community service and giving back.