Renewals Manager (SaaS)

TL;DR

Renewals Manager (SaaS): Managing the end-to-end renewal lifecycle for a customer portfolio across the Americas with an accent on protecting recurring revenue and ensuring high-quality renewals. Focus on negotiating contract terms, mitigating churn risks, and optimizing Net Revenue Retention (NRR).

Location: Must be based in Boston, MA or Houston, TX

Salary: $75,924 - $121,476 USD

Company

hirify.global is a commercial operations platform that helps companies unify pricing, quoting, and contracting to drive profitable growth.

What you will do

• Own the full renewal cycle for a portfolio of accounts across the Americas from outreach to signed contract.
• Proactively engage customers 90–180 days before expiry to assess health and surface risks.
• Lead renewal negotiations focusing on value realization and multi-year contract structures.
• Collaborate with Legal, Deal Desk, and Finance to resolve non-standard terms and approvals.
• Identify upsell and cross-sell opportunities and hand them off to Account Executives.
• Maintain accurate renewal forecasts and data within Salesforce and Clari.

Requirements

• 3–6+ years of experience in SaaS renewals, account management, or customer success in a quota-carrying role.
• Proven track record managing a renewal book of business with ARR of $5M+.
• Strong negotiation skills with experience in pricing and contract terms.
• Proficiency with Salesforce CRM and Clari.
• Solid understanding of retention metrics: GRR, NRR, ARR, and churn rate.
• Must be based in or able to work from Boston, MA or Houston, TX

Nice to have

• Experience with CPQ or CLM tools.

Culture & Benefits

• Competitive base salary and variable incentive pay.
• Flexible work options.
• Full range of benefits including medical and dental insurance.
• Inclusive workplace dedicated to diversity and authenticity.