Renewal Manager (SaaS)

TL;DR

Renewal Manager (SaaS): Managing a diverse portfolio of renewal accounts to ensure retention and identify expansion opportunities with an accent on negotiation, data-driven forecasting, and CRM operational efficiency. Focus on building tailored renewal strategies, addressing customer objections, and collaborating with cross-functional teams to align account health with business goals.

Location: Must be based in the US (Remote)

Salary: $60,000 – $75,000

Company

hirify.global creates intuitive products that simplify learning and personal development to inspire people in their education and careers.

What you will do

• Manage a portfolio of medium and large-scale renewal accounts to ensure timely and accurate contract renewals.
• Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities.
• Lead complex renewal negotiations, including pricing discussions and addressing customer objections.
• Conduct accurate renewal forecasting and provide regular updates on progress and risks to management.
• Serve as a subject matter expert on quoting tools and CRM best practices to drive data integrity.
• Collaborate with Customer Success and Sales teams to align on account strategies and customer health.

Requirements

• 3–5 years of experience in customer success, account management, or renewal management.
• Proven ability to manage and grow high-value customer relationships.
• Advanced proficiency with CRM systems including Salesforce, Gainsight, and Clari.
• Strong analytical skills to interpret usage data and apply insights to renewal strategies.
• Excellent negotiation skills to navigate complex discussions and drive outcomes.
• Must be authorized to work in the US and pass a background check.

Culture & Benefits

• Competitive compensation with participation in an employee ownership program.
• Flexible work culture with remote and hybrid collaboration options.
• Generous time off, including local holidays and an annual year-end recharge period.
• Comprehensive wellness programs and mental health support.
• Professional development resources and tuition reimbursement.
• Access to the technology and tools needed for success.