Renewals Specialist (SaaS)

TL;DR

Renewals Specialist (SaaS): Managing a high volume of contract renewals for corporate accounts with an accent on pipeline management and customer retention. Focus on executing transactional renewal processes, identifying churn risks, and spotting upsell opportunities.

Location: Hybrid - 3 days per week in office in Atlanta, GA

Salary: USD $52,300 – $87,150 per year (OTE)

Company

hirify.global is an AI-driven digital work platform that integrates endpoint management, virtual apps, and security solutions into a seamless autonomous workspace.

What you will do

• Manage the end-to-end renewal process for a high volume of assigned corporate customer accounts.
• Proactively engage with customers 90–120 days in advance to secure contract renewals.
• Identify at-risk accounts and flag them for follow-up by Customer Success or Sales teams.
• Detect upsell or cross-sell opportunities and route them to Account Executives.
• Maintain accurate records of all renewal activities and report on churn risks using Salesforce.
• Serve as the primary point of contact for renewal discussions and value reinforcement.

Requirements

• 0-2 years of experience in customer-facing or sales-related roles (SaaS, retail sales, or similar).
• Must be based in Atlanta, GA (Hybrid: 3 days per week in office).
• Fluent in English.
• Familiarity with CRM systems, preferably Salesforce.
• Bachelor's degree preferred or equivalent professional experience.
• Not eligible for employment-based immigration sponsorship.

Culture & Benefits

• Competitive compensation including commission and OTE.
• Comprehensive benefits: health insurance, disability insurance, and paid-time off.
• Financial perks including employee ownership and 401k with matching contributions.
• Clear growth path into field sales or account management roles.
• Work environment based on values of trust, inclusiveness, and efficiency.