Strategic/Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Leading engagement and growth initiatives for hirify.global's largest automotive customers with an accent on adoption and relationship management. Focus on driving NRR, executing QBRs, and serving as a strategic advisor to corporate stakeholders.

Location: Remote (Must be based in Florida, Illinois, Massachusetts, Michigan, North Carolina, Texas, or Wisconsin)

Salary: OTE $125,000–$135,000 + equity

Company

hirify.global is a leading cloud-based software company providing an all-in-one platform to help auto-repair shops streamline their entire operation.

What you will do

• Develop and manage strategic relationships with large corporate customers and franchises.
• Drive product adoption and engagement to maintain high NPS and customer satisfaction.
• Utilize data to provide strategic recommendations and lead Quarterly Business Reviews (QBRs).
• Collaborate with Commercial leaders to drive value-add upsells, cross-sells, and maintain NRR.
• Act as the internal voice of the customer to remove adoption roadblocks and influence product value.
• Travel to customer locations and industry trade shows as required.

Requirements

• 4+ years of experience in Customer Success or Customer Experience within a SaaS environment.
• Must be based in one of the following US states: FL, IL, MA, MI, NC, TX, or WI.
• Proven ability to project manage and execute tasks at an executive level.
• Proficiency with revenue and success tooling, specifically Salesforce and Tableau.
• Strong data-driven decision-making skills and high emotional intelligence (EQ).

Nice to have

• Professional experience within the Automotive industry.

Culture & Benefits

• Fully remote work environment with annual in-person team collaboration meet-ups.
• Comprehensive health, dental, vision, and life insurance benefits.
• 401(k) availability upon hire and generous parental leave.
• Flexible time off policy and 11 paid holidays.
• Monthly phone/internet reimbursements, company laptop, and swag.