Customer Success Manager, Enterprise (SaaS)

TL;DR

Customer Success Manager, Enterprise (SaaS): Managing renewals, retention, and strategic relationships for enterprise clients within a brand visibility platform with an accent on ROI demonstration and account growth. Focus on driving customer value, executing customized success plans, and identifying expansion opportunities in the MarTech space.

Location: Remote (London, UK)

Company

hirify.global is a leading brand visibility platform that provides AI-driven insights across SEO, content marketing, and paid media to help brands command their online presence.

What you will do

• Drive high customer retention and renewal rates by managing the renewal pipeline and leading contract negotiations.
• Build and nurture strong relationships with key stakeholders and marketing leaders as a trusted strategic advisor.
• Conduct regular business reviews for Key Accounts to demonstrate ROI and offer customized growth strategies.
• Collaborate with stakeholders to link marketing workflows to business value and ensure feature adoption.
• Advocate for customer needs internally to drive product improvements based on feedback and market intelligence.
• Develop and execute detailed success plans to reduce time-to-value and identify expansion opportunities.

Requirements

• 4-6+ years of experience in Customer Success or Account Management, specifically with enterprise customers in SaaS or MarTech.
• Fluency in French and English (oral and written) is mandatory.
• Must be based in the United Kingdom (London).
• Proven track record of managing pipelines and delivering renewals ahead of schedule.
• General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, and CRM.

Nice to have

• Experience working with international companies.
• Ability to navigate ambiguity and complexity in a rapidly changing global business environment.
• Proven experience in upselling customers and generating qualified leads.

Culture & Benefits

• Unlimited PTO.
• Hobby and team building budget allowance.
• Employee Support Program and financial aid for family loss.
• Inclusive environment with Employee Resource Groups.
• Culture based on trust, ownership, and enthusiasm for constant improvement.

Hiring process

• Resume review by the Talent Acquisition team with feedback typically within three working days.
• In-depth interviews focusing on professional background, work style, and personality fit.
• Requirement for camera-on interviews via laptop/desktop for visual communication.