ITOps Consultant (Monitoring & Observability)

TL;DR

ITOps Consultant (Monitoring & Observability): Designing, implementing, and operating enterprise-grade monitoring solutions with an accent on high availability, performance, and reliability of IT infrastructure. Focus on deploying OpsRamp, integrating monitoring tools with ITSM platforms, and leveraging AIOps for anomaly detection and predictive insights.

Location: Hybrid (Average 2 days per week from an HPE office)

Company

hirify.global is a global edge-to-cloud company advancing the way people live and work through data and application insights.

What you will do

• Deploy, configure, and operate OpsRamp as the core monitoring platform for devices, applications, and services.
• Integrate monitoring platforms with ITSM tools such as ServiceNow and BMC Remedy for event and alert management.
• Develop and maintain dashboards, alerts, SLIs/SLOs, and reports to ensure proactive issue detection.
• Automate monitoring, alerting, and remediation using Python, Ansible, and REST APIs.
• Support hybrid and multi-cloud environments and integrate monitoring into CI/CD pipelines.
• Participate in 24x7 rotational shifts for operational monitoring, incident triage, and root cause analysis.

Requirements

• 7-10 years of experience in IT Operations, Monitoring, or Observability roles.
• Hands-on experience with OpsRamp or other SaaS tools (Datadog, Dynatrace, NewRelic, or LGTM stack).
• Proven experience integrating monitoring tools with ITSM platforms.
• Strong understanding of metrics, logs, and traces, including Prometheus, Grafana, and ELK Stack.
• Scripting and automation proficiency using Python and Ansible.
• Ability to work in 24x7 rotational shifts.

Nice to have

• OpsRamp certification or production deployment experience.
• Experience monitoring Kubernetes or OpenShift environments.

Culture & Benefits

• Comprehensive health and wellbeing suite for employees and their families.
• Dedicated personal and professional development programs to reach career goals.
• Inclusive environment that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs within a global team structure.