Cloud Monitoring Engineer (Observability)

TL;DR

Cloud Monitoring Engineer (Observability): Building and maintaining the observability stack for a mission-critical Department of Veterans Affairs platform with an accent on monitoring latency, error rates, and incident-free availability. Focus on configuring automated alerting, implementing dependency tracking, and coordinating with SREs to minimize production downtime.

Location: Remote in the USA (excluding AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY)

Salary: $102,075 - $156,237

Company

A certified service-disabled veteran-owned small business with 26 years of experience delivering quality IT systems and programs.

What you will do

• Build and maintain Capabilities and Services Dashboards for real-time tracking of latency, error rates, saturation, and volume.
• Implement dependency tracking and monitor transaction volumes for all capability and service dependencies.
• Configure and tune automated alerting mechanisms to ensure issues are detected prior to user-reported tickets.
• Maintain accurate, complete, and auditable alert logs and continuously optimize thresholds to reduce false positives.
• Coordinate with on-call SREs and the Monitoring and Incident Manager during active incidents for trend analysis.

Requirements

• 5+ years of experience in cloud monitoring and observability engineering.
• Bachelor's Degree in computer science, information technology, or a related field.
• Active Federal Civilian Public Trust clearance.
• U.S. Citizenship or Permanent Resident who has lived in the United States for at least 3 years.
• Expertise in observability tools such as Dynatrace, Splunk, and AWS CloudWatch in GovCloud environments.

Nice to have

• Dynatrace Associate certification or equivalent observability platform certification.

Culture & Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage for employees and families.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401k retirement plan with various investment options.
• Supplemental coverage for Accident, Critical Illness, and Hospitalization.